NEED HELP?
FREQUENTLY ASKED QUESTIONS
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WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Chez Gagné gift cards. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. If you are using a Chez Gagné issued gift card, the funds will be removed from your balance at the time your order is placed. All pricing is listed in USD.
DO YOU CHARGE SALES TAX?
We are required to collect sales tax for orders shipping to Alaska, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., West Virginia, Wisconsin, and Wyoming.
WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE AN ORDER?
The billing address you are using may not match the billing address tied to your card. Please be sure to check that the billing address is correct and try again. If you are still experiencing problems, you may wish to contact the issuing bank of your credit card regarding this matter.
HOW DO I USE A PROMO CODE?
Promo codes can be entered during the checkout process. Simply type or paste your code in the box labeled “discount code,” which can be located on the checkout page under your “Order Summary.” Only one promo code may be applied per order. Promo codes cannot be combined with other offers. Promo codes do not apply to gift cards. We cannot retroactively apply a promo code.
DO YOU OFFER BULK PRICING?
Please email orders@chezgagne.com with the details of your order and our team will look into your request.