We offer free ground shipping on orders over $75 shipping to the continental U.S.

Shipping rates for orders under $75, are a flat rate of $6.95.

International orders will ship for a flat rate of $30.

Expedited orders will ship for a flat rate based on the delivery date chosen.

All U.S. orders are shipped via USPS or UPS Ground at Chez Gagné's discretion. Chez Gagné is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country.Priority, 2 Day Air and Next Day Air Saver Shipping options are also available.

Due to increased order volume and COVID-19, there may be a delay in processing and/or shipping your order. Thank you for your patience as we all navigate this cluster of a time.

Orders are processed and delivered Monday through Friday, excluding holidays. All orders ship from our warehouse in North Hollywood, CA.

If your order includes an item marked Preorder, the remainder of your order will be held until the preorder item is ready to ship.

Please note only UPS expedited orders placed before 2PM PST will ship within 1-2 business days.

At this time we are not able to ship for Saturday delivery. If there is an urgent need, please contact us at orders@chezgagne.com so that we can further assist you.

All international packages are shipped via UPS Ground or USPS with the service level at Chez Gagné's discretion or by upgrading to International Priority shipping. We provide a customs declaration number, but transit times and delivery vary by country. Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total. Chez Gagné assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final.

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If your order includes an item marked Preorder, the remainder of your order will be held until the preorder item is ready to ship.

If you have any questions regarding the status of your order, please contact us at orders@chezgagne.com and a member of our team will get back to you shortly.

You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day.

If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.